SERVICE EXCELLENCE

Unique culture, unparalleled quality.

Our J.D. Power-certified call center approach assures true service excellence. When a customer calls, good things happen — for them, and for our utility partner.

Across our company, we have created a unique, energized, empowered work environment built upon three pillars: attitude, respect and results. A positive attitude is critical to developing a bond with customers. Consistent with our values, respect for self, each other and customers comes through in all we do. And getting results — delivering what we promise, to partners and consumers alike — is the ultimate goal.

Nicor National’s facility has achieved recognition as a J.D. Power and Associates Certified Call Center for three years running. We employ rigorous, above-standard quality assurance procedures for our call center services.

A high-energy atmosphere, with real-time white-board tracking to measure customer service excellence and celebrate success, contributes to a culture of enthusiastic performers. Make a call to our center and you’ll sense it; visit our call center and you’ll experience it.

We believe that the right attitude on our side creates the right attitude on the customer side. We listen, we empathize, we solve. We know that just one call or home visit creates a lasting impression of us and the client we represent — first impressions last, so we train our associates and service providers to make sure it’s a positive one.